FAQ

1. Why choose Fruit ‘N’ Veggie Mart?
Fruit ‘N’ Veggie Mart has the widest range of fruits and vegetables. You can trust the product quality anytime.

2. What are the areas Fruit ‘N’ Veggie Mart deliver?
For now, the area is restricted to Kanpur only. We are expanding, so stay tuned.

3. Any Offline store?
We have one retail outlet as of now at Nankai, IIT Kanpur.

4. How to Register?
For registration, there is a login option at the start of the app and mentioned on the home page of our website Fruitnveggiemart.in also.

5. Charges for Registration/login?
No. There are no charges for registration/login.

6. Necessary to Register/login?
Yes, you have to register before you begin shopping at Fruit ‘N’ Veggie Mart.

7. Only one account?
A person can have only one account (registered with your contact mobile no.).
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8. How to stay updated with site and offers?
We will keep communicating with you via emails, SMS, our website, and mobile app.

9. How to give suggestions?
You can contact our customer service for suggestions, comments, and feedback at info@fruitnveggiemart.in
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10. Are there any personal offers you provide?
You will be communicated for any personal offers. Personal offers are only our most loyal customers and for the customers of societies, we hold events.

11. How many products can I order?
So as to avoid fraudulent use of our services, we have set maximum limits for the permissible quantity for each item that can be selected for a single order.

12. What is the cut-off time to change my order?
4 hours before your delivery slot.

13. Can I replace/change my order after cut-off time?
No, since your order will be processed you cannot replace/change your order after the cut-off time.

14. How can I know if my order is successfully placed?
After selecting ‘CHECKOUT’ your order is automatically processed and you will be notified by SMS on the mobile no. registered with us.

The mail/message will contain your unique Order ID and a list of the items you have ordered from us and the expected date and time of delivery.

15.How can I cancel my order after placing it?
If you wish to cancel your order after placing the same, you can contact our customer service or 9336958876 (till 8 pm) one day prior to the date of delivery.

16. I have a query/suggestion related to the products you offer, who do I contact?
Call 9336958876 or write to us at info@fruitnveggiemart.in. Our customer service is all ears to your questions, suggestions, and comments.

17. Timing for delivery?

The next day between 9 am to 7 pm slot wise.

18. What if I miss the delivery?
We will reschedule the delivery with a nominal charge of 30 rs if you missed.

19. How do you deliver?
We deliver with our own trusted delivery guys who take the utmost care of your package while delivering.

20. How to return an item I am unsatisfied with?
We work hard to ensure only the highest quality products reach you. If you are not satisfied with the quality or freshness of the product, you can return it at the time of delivery to avail of a full replacement. We insist that you check all purchased items at the time of delivery.

21 . What is the minimum order value for free delivery
Rs. 200

22. When and how will the amount be refunded in case of cancellation
The canceled amount will be transferred to your Fruit ‘N’ Veggie Mart wallet.

23. Can I cancel a part of my order?
No. Order once placed cannot be edited.

24. Can I change my delivery address after ordering goods?
No. Order once placed cannot be edited.

25. How can I make the Payment?
For now, we accept payments through cards (online), net banking, Mobile wallets, and cash on delivery.

26. Is it safe to order with the card?
Of course, it is absolutely safe. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.

27. What about the taxes?
Taxes are included in the price you see. There are no hidden cost